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Timeki

Help & Support

Everything you need to know about using Timeki

How can we help you today?

Browse the guides below or contact us at support@timeki.app

Getting Started

Create account & invite team

For Employees

Join team, log in, view shifts

Team Management

Invite, edit rates, promote

Activities & Clients

Track tasks & projects

Time Tracking

Punch in/out, breaks, manual entries

Geofencing

Set up job sites & location rules

Shift Scheduling

Create & assign shifts

Time Review

Approve & export payroll

Billing

Subscriptions & pricing

Troubleshooting

Location issues, crashes, forgot punch-out

Getting Started (Managers & Owners)

How do I create a Timeki account?

All new users start as Managers — solo or business.

  1. Visit timeki.app/app
  2. Tap Sign Up
  3. Enter: Email, Password, Organization Name, Industry, Company Size
  4. Optional: Add Phone and Address
  5. Tap Create Manager Account
Tip: You're now the Owner/Manager and can invite employees. You'll see a Getting Started guide to help you set up your team.

What is the Getting Started guide?

After signing up, you'll see a Getting Started card on your dashboard with steps to help you:

  • Complete your profile information
  • Invite your first team member
  • Set up geofencing for job sites (optional)
  • Enable activity tracking (optional)

You can complete these steps at your own pace. The card tracks your progress and disappears once all steps are done.

Where can I download the mobile app?

Timeki is available on both iOS and Android:

Download for iOS Download for Android
Tip: The web app at timeki.app/app is great for management tasks. The mobile app is best for employees tracking time in the field.

For Employees: Joining Your Team

I received an invitation link. What now?

  1. Download the Timeki app:
    2. Download for Android Download for iOS
  2. Tap the invitation link your manager sent you
  3. Set your password in the app
  4. Log in with:
    • Email: The one the invite was sent to
    • Password: The one you just created
Success! You're now logged in and can view your shifts and timesheet.

What can I do as an Employee?

  • View assigned shifts in Schedule
  • View timesheet in Timesheets
  • Punch in/out from Tracker
  • Add/edit manual entries before manager approval

Can I edit my punch times?

No. Automatic punch times cannot be edited by employees.

Contact your manager to correct errors.

Can I edit manual time entries?

Yes — before approval.

  • You can edit or delete your manual entries
  • After manager approval, no changes allowed
  • Contact your manager for post-approval edits

For Managers: Team & Roles

How do I invite employees?

Invite via shareable link:

  1. Go to Manage → Team Members
  2. Tap + Invite Team Member
  3. Enter Employee Name (required)
  4. Optional: Enter Hourly Rate
  5. Tap Generate Invite Link
  6. Copy the link and send it to your team member via:
    • Text message / SMS
    • Email
    • WhatsApp or other messaging apps
Tip: The link automatically creates their account when they tap it. They just need to set a password.

How do I set an employee's pay rate?

You can set the hourly rate when inviting, or update it later:

  1. Manage → Team Members
  2. Tap employee → Edit
  3. Enter Hourly Rate (e.g., $25.0)
  4. Optional: Employee ID
  5. Tap Save Changes

Can we have multiple Managers?

Yes! Promote any employee:

  1. Edit team member
  2. Select Role → Manager
  3. Save

All Managers can invite, edit, and export payroll.

Activities & Clients (Optional Feature)

What are Activities and Clients?

Activities are specific tasks or types of work (e.g., "Installation", "Cleaning", "Maintenance").

Clients (also called Projects) help you track work done for specific customers or jobs.

Benefit: See exactly how much time is spent on different tasks and which clients take the most time.

How do I enable Activity Tracking?

  1. Go to Manage → Activity Tracking
  2. Toggle Enable Activity Tracking to ON

Once enabled, you can add activities and clients, and employees can select them when punching in.

How do I add Activities?

  1. Go to Manage → Activities
  2. Tap + Add Activity
  3. Enter Activity Name (required)
  4. Optional: Add Code and Description
  5. Tap Add

Examples: Installation, Repairs, Cleaning, Consultation, Travel

How do I add Clients/Projects?

  1. Go to Manage → Clients
  2. Tap + Add Client
  3. Enter Client Name (required)
  4. Optional: Add Code and Description
  5. Tap Add

Examples: ABC Corp, Smith Residence, Downtown Project, Site #5

How do employees select Activities/Clients when clocking in?

When Activity Tracking is enabled, employees see dropdown menus on the Tracker screen:

  • Select an Activity (required)
  • Select a Client (optional)
  • Then tap Punch In
Tip: If Activity Tracking is OFF, employees don't see these options and can punch in directly.

Can I turn off Activity Tracking?

Yes. If you don't need to track specific tasks or clients:

  1. Go to Manage → Activity Tracking
  2. Toggle Enable Activity Tracking to OFF

Employees can then punch in without selecting activities or clients.

Time Tracking

How do I clock in and clock out?

For Employees:

With Geofencing ENABLED (default):

  1. Open the Timeki app
  2. Go to the Tracker tab
  3. Ensure you're within the job site geofence
  4. Select Activity and Client (if enabled)
  5. Tap the large green "Punch In" button
  6. Tap red "Punch Out" when done
Important: You must be inside the geofence. Tap Refresh Location if needed.

With Geofencing DISABLED:

  1. Open the Timeki app
  2. Go to the Tracker tab
  3. Select Activity and Client (if enabled)
  4. Tap the large green "Punch In" button
  5. Tap red "Punch Out" when done
Tip: When geofencing is OFF, employees can clock in from anywhere. This is useful for remote work or when GPS accuracy is poor.

How do breaks work?

  1. While clocked in, tap "Start Break"
  2. Break time is automatically deducted
  3. Tap "End Break" when done, or break ends on punch out
Tip: Multiple breaks per shift are allowed. Total break time is deducted from worked hours.

Can I add manual time entries?

Yes! Both employees and managers can add manual entries:

  1. Go to Tracker tab
  2. Tap "+ Add Manual Time Entry"
  3. Enter start/end time, breaks, job site, activity, client, notes
  4. Tap "Add Entry"

Requires manager approval before export.

Geofencing & Job Sites

What is geofencing?

Geofencing creates a virtual boundary around job sites. When enabled, employees can only punch in/out when physically inside the boundary.

Benefits: Prevents time theft, ensures on-site presence, accurate GPS location records.

How do I enable or disable Geofencing?

For Managers:

  1. Go to Manage screen
  2. Find Require Geofence
  3. Toggle it ON or OFF
When OFF: Employees can clock in from anywhere. Useful for remote work, office jobs, or when GPS is unreliable.
When ON: Employees must be within the job site radius to clock in. Best for field service teams.

How do I create a job site?

For Managers:

  1. Tap Manage → Job Sites
  2. Tap "+ Add Site"
  3. Enter Site Name and Address
  4. Choose Site Color
  5. Adjust Geofence Radius (50–500m)
  6. Tap "Add Job Site"
Tip: Set larger radius (200-500m) for large sites like construction zones. Use smaller radius (50-100m) for specific addresses.

Why can't I punch in?

If Geofencing is ENABLED:

  • No job site configured → Ask your manager to add a geofenced job site
  • Outside geofence → Move closer to the job site
  • Location services off → Enable GPS in phone settings
  • Poor GPS signal → Wait or move to an open area
  • Already punched in → Check your current status

Shift Scheduling

How do I create a shift?

  1. Tap Schedule tab
  2. Tap "+ Add Shift"
  3. Select Job Site, Date, Start/End Time
  4. Tap Assign Team Members
  5. Check employees → Tap Assign All
  6. Toggle Repeat for recurring shifts

Can I create recurring shifts?

Yes! Toggle "Repeat this shift" and select days (Mon–Fri, etc.).

The shift will automatically create for all selected days.

Time Review & Approval

How do I review and approve time?

  1. Tap Timesheets
  2. View entries by employee/date
  3. Tap Approve or Edit
  4. Add notes if needed
Tip: Review entries weekly to stay on top of payroll and catch any errors early.

How do I export payroll?

  1. Tap Timesheets
  2. Select date range
  3. Tap Export Payroll CSV

The CSV includes: Name, Hours, Rate, Pay, Activities, Clients

Tip: Import the CSV directly into your payroll software or send to your accountant.

Billing & Subscriptions

How much does Timeki cost?

See our pricing at timeki.app/#pricing

  • Solo Plan: $4.99 USD/month - For individual contractors
  • Team Plan: $29.99 USD/month - Unlimited employees, one flat fee

All plans include a 30-day free trial — no credit card required.

How do I subscribe?

Subscriptions are managed via:

  • App Store (iOS users)
  • Google Play (Android users)
  • Web (coming soon)

After your free trial, you'll be prompted to subscribe in the app.

What happens after my free trial?

You have 30 days to try all features. After the trial:

  • You'll be asked to choose a subscription plan
  • All your data is preserved
  • No automatic charge — you must actively subscribe

Troubleshooting

The app isn't tracking my location

  • Enable GPS in phone settings
  • Allow Timeki "While Using" or "Always" location permission
  • Tap Refresh Location in the app
  • Restart app or phone
  • Check if Geofencing is required — ask your manager

I didn't receive an invitation link

  • Check spam/junk folders (if sent via email)
  • Ask manager to resend the link
  • Ensure you have the correct phone number/email
  • Try a different messaging app

I forgot to clock out

Contact your manager. They can:

  • Manually clock you out
  • Add a manual entry with correct times
  • Edit the existing entry

The app crashes or freezes

  1. Force close and reopen the app
  2. Restart your phone
  3. Check for app updates in App Store/Play Store
  4. Reinstall the app (data is cloud-saved)
  5. Contact support if issue persists

I can't see Activities/Clients when punching in

This means Activity Tracking is disabled. Your manager needs to:

  1. Go to Manage → Activity Tracking
  2. Toggle Enable Activity Tracking to ON
  3. Add some activities and clients

Still Need Help?

Email us — we reply within 24 hours on business days.

support@timeki.app